Terms of service
Effective Date: September 1, 2026
Welcome to Chhaya Jewelry. These Terms of Service govern your access to and use of chhayajewelry.com (the “Website”), including browsing our website, purchasing jewellery products, creating an account, and using any services or features provided through the Website.
By accessing, browsing, or purchasing from our Website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these Terms, please do not use our Website or purchase our products.
1. Business Information
The Website is operated by Chhaya Jewelry, a jewellery business operating in India.
Business Name: Chhaya Jewelry
Website: chhayajewelry.com
Email: chhayajewelry@gmail.com
Phone: 9681211485
Address: Shri Krishna Pur, Barasat, Kolkata, West Bengal, India
PIN Code: 700128
Business Category: Jewellery
GST Number: 19BDCPD3888B1ZO
Throughout these Terms, “we”, “us”, “our”, and “Chhaya Jewelry” refer to the business operating this Website. “You”, “your”, or “customer” refers to any person accessing the Website or purchasing products from us.
2. Eligibility to Use the Website
By using this Website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.
If you are below the legal age required to make purchases independently, you should use the Website only with the involvement and permission of a parent or legal guardian.
You agree to provide accurate, complete, and current information when placing an order, creating an account, or communicating with us.
3. Website Usage
You agree to use chhayajewelry.com only for lawful purposes.
You must not:
- Use the Website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our Website, servers, systems, or databases.
- Interfere with the security or operation of the Website.
- Copy, reproduce, distribute, or commercially exploit our website content without permission.
- Submit false, misleading, or fraudulent information.
- Use automated systems or bots to access the Website in a manner that may interfere with normal operations.
- Attempt to damage, disable, overburden, or disrupt the Website.
We reserve the right to restrict or terminate access to the Website if we reasonably believe that a user has violated these Terms.
4. Product Information
Chhaya Jewelry makes reasonable efforts to display accurate information about our jewellery products, including product names, descriptions, images, specifications, sizes, materials, colours, and prices.
However, minor variations may occur due to:
- Screen and device settings.
- Photography and lighting conditions.
- Manufacturing or finishing variations.
- Differences between individual jewellery pieces.
- Availability of particular designs or materials.
Product images are provided for representation and may not always exactly match the physical product in colour or appearance.
We reserve the right to correct product descriptions, pricing, specifications, availability, or other information at any time without prior notice.
5. Product Availability
All products displayed on our Website are subject to availability.
A product may become unavailable after you place an order due to stock limitations, inventory discrepancies, supplier issues, quality-control concerns, or other circumstances.
If an ordered product becomes unavailable, we may contact you and provide an appropriate solution, which may include cancellation of the unavailable item and, where applicable, a refund of the amount paid for that item.
6. Pricing and Taxes
All product prices displayed on the Website are stated in Indian Rupees (INR), unless otherwise specified.
Prices may change at any time without prior notice. Such changes will not normally affect orders that have already been confirmed, except where an obvious pricing or technical error has occurred.
Applicable taxes, including GST where required, may be included in or added to the displayed price as indicated during checkout.
We reserve the right to correct pricing errors. If an order has been placed at an obviously incorrect price due to a technical or typographical error, we may contact the customer before processing the order.
7. Orders and Order Acceptance
Placing an order through our Website constitutes a request to purchase the selected product(s). An order is not necessarily accepted merely because you have submitted it.
After receiving an order, we may review the order details, product availability, payment status, delivery information, and other relevant information.
We reserve the right to accept, modify, hold, or cancel an order when reasonably necessary, including in cases involving:
- Product unavailability.
- Incorrect product or pricing information.
- Suspected fraudulent activity.
- Incorrect or incomplete customer information.
- Delivery limitations.
- Duplicate or unusually large orders.
- Payment-related issues.
- Technical or system errors.
If we cancel an order for which payment has already been received, the eligible amount will be refunded using an appropriate payment method.
8. Customer Information
When placing an order, you are responsible for providing accurate information, including your:
- Full name.
- Mobile number.
- Email address.
- Complete delivery address.
- PIN code.
- Payment information, where applicable.
Chhaya Jewelry will not be responsible for delays, failed deliveries, additional charges, or losses caused by incorrect, incomplete, or inaccurate information provided by the customer.
Please carefully verify your information before submitting an order.
9. Payment
We may offer different payment methods, including online payment and Cash on Delivery (COD), depending on availability.
Customers using online payment methods must provide valid payment information and complete the payment process through the available payment provider.
For COD orders, customers agree to accept and pay for the order when it is delivered, subject to the terms and availability of the COD service.
We reserve the right to restrict or refuse COD orders where appropriate, including cases involving repeated failed deliveries, suspicious orders, or misuse of the COD facility.
10. Shipping and Delivery
We aim to process and dispatch confirmed orders within the estimated processing period displayed on the Website or communicated to the customer.
Delivery times may vary depending on:
- Delivery location.
- Courier availability.
- Weather conditions.
- Public holidays.
- Transportation delays.
- Regional restrictions.
- Unexpected operational circumstances.
Estimated delivery dates are provided for guidance and are not guaranteed unless specifically stated otherwise.
Once an order has been handed over to the applicable delivery partner, delivery may be subject to the courier's operational processes.
Customers are responsible for providing a complete and accurate delivery address and ensuring that someone is reasonably available to receive the package.
11. Inspection of Jewellery Products
Customers are encouraged to inspect the package and product carefully after delivery.
If the package appears damaged, tampered with, or significantly different from the order, customers should document the condition with photographs or video and contact us as soon as reasonably possible.
Any claim relating to damaged, incorrect, missing, or defective products may require supporting evidence, including order details, photographs, videos, packaging information, or other relevant information.
12. Returns, Exchanges and Refunds
Returns, exchanges, cancellations, and refunds are governed by our applicable Return & Refund Policy.
Customers should review the relevant policy before purchasing.
Where a return is approved, the product may need to meet specified eligibility requirements, including being unused, undamaged, and returned with applicable original packaging, tags, accessories, or documentation.
Certain jewellery products may be non-returnable or subject to special return conditions because of their nature.
We reserve the right to inspect returned products before approving a replacement or refund.
Refund processing times may vary depending on the payment method and financial institution involved.
13. Order Cancellation
Customers may request cancellation of an order by contacting us as soon as possible.
Cancellation requests cannot always be guaranteed once an order has been processed, packed, dispatched, or handed over to a delivery partner.
If an order cannot be cancelled because it has already entered the shipping process, the customer may need to follow the applicable return procedure, if eligible.
For COD orders, repeated refusal or failure to accept confirmed orders may result in restrictions on future COD purchases.
14. Jewellery Care and Customer Responsibility
Jewellery should be handled and stored carefully.
Customers are responsible for following any product-specific care instructions provided with the product.
Depending on the material and finish, jewellery may be affected by exposure to:
- Water and moisture.
- Perfume and cosmetics.
- Chemicals and cleaning products.
- Excessive heat.
- Sweat.
- Abrasive surfaces.
- Improper storage.
Chhaya Jewelry cannot be held responsible for normal wear and tear, accidental damage, improper use, misuse, or damage caused by failure to follow reasonable care instructions.
15. Intellectual Property
All content available on chhayajewelry.com, including but not limited to:
- Logos.
- Brand names.
- Product photographs.
- Product descriptions.
- Graphics.
- Website design.
- Text.
- Icons.
- Videos.
- Marketing materials.
- Page layouts.
may be owned by or licensed to Chhaya Jewelry and may be protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.
Unauthorised use of our intellectual property may result in appropriate legal action.
16. Third-Party Services and Links
Our Website may use third-party services for payment processing, shipping, analytics, website functionality, communication, advertising, or other business operations.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent policies, availability, security, content, or practices of third-party websites or services that may be accessible through links or integrations on our Website.
17. Privacy
Your use of our Website may involve the collection and processing of certain information required to provide our services, process orders, communicate with customers, and improve our Website.
Our handling of personal information is described in our applicable Privacy Policy.
By using the Website and placing orders, you acknowledge that information may be processed in accordance with that policy and applicable laws.
18. Promotional Offers and Discounts
From time to time, Chhaya Jewelry may provide promotional offers, discounts, coupons, special prices, or other promotional campaigns.
Promotional offers may have specific terms, validity periods, product restrictions, minimum order values, or usage limits.
Unless specifically stated otherwise, promotions cannot be combined with other offers.
We reserve the right to modify, suspend, or terminate promotional campaigns at any time.
19. User Reviews and Feedback
If customers submit reviews, comments, suggestions, photographs, feedback, or other content to us, they must ensure that such content is lawful and does not infringe the rights of others.
Customers must not submit content that is misleading, abusive, defamatory, obscene, fraudulent, discriminatory, or otherwise unlawful.
By voluntarily submitting content to us, you grant Chhaya Jewelry permission to use, reproduce, display, or publish that content for legitimate business and marketing purposes, subject to applicable law.
20. Website Availability
We aim to keep our Website available and functional, but uninterrupted access cannot always be guaranteed.
The Website may occasionally be unavailable because of:
- Maintenance.
- Software updates.
- Technical problems.
- Server issues.
- Internet disruptions.
- Security measures.
- Third-party service failures.
- Circumstances beyond our reasonable control.
We may modify, suspend, or discontinue any part of the Website or its functionality when necessary.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Chhaya Jewelry shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our Website or products.
This may include losses resulting from website interruptions, third-party service failures, delivery delays, misuse of products, inaccurate customer information, or events beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
22. Force Majeure
We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, earthquakes, severe weather, fire, pandemics, government restrictions, transportation disruptions, strikes, civil disturbances, technical failures, courier disruptions, or other unforeseen events.
Where such circumstances occur, we will make reasonable efforts to resume normal operations as soon as practical.
23. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Chhaya Jewelry harmless from claims, losses, damages, liabilities, costs, or expenses arising from your unlawful use of the Website, violation of these Terms, fraudulent activity, or infringement of another person's rights.
24. Changes to These Terms
We may update or modify these Terms of Service from time to time to reflect changes in our business, services, legal requirements, or Website functionality.
The updated version will be posted on this page with an updated effective date.
Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
25. Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising from or relating to these Terms, the Website, or purchases made through Chhaya Jewelry shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter and location, subject to applicable law.
26. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by law.
The invalid provision shall be interpreted or replaced, where legally permissible, in a manner that most closely reflects its original purpose.
27. Entire Agreement
These Terms of Service, together with our applicable Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies displayed on the Website, constitute the terms governing your use of our Website and purchase of our products, subject to applicable law.
28. Contact Us
If you have questions regarding these Terms of Service, orders, products, payments, shipping, returns, or other matters, please contact us using the information below.
Chhaya Jewelry
Website: chhayajewelry.com
Email: chhayajewelry@gmail.com
Phone: 9681211485
Address: Shri Krishna Pur, Barasat, Kolkata, West Bengal, India
PIN: 700128
Business Category: Jewellery
GST No.: 19BDCPD3888B1ZO
We appreciate your trust in Chhaya Jewelry and look forward to providing you with a convenient and enjoyable jewellery shopping experience.