Contact information
Welcome to Chhaya Jewelry, your trusted destination for beautiful, stylish, and elegant jewellery. We believe jewellery is more than just an accessory—it is a way to express your personality, celebrate special moments, and add a touch of elegance to everyday life.
Whether you have a question about our jewellery collections, need help choosing a product, want to know more about an order, or need assistance after your purchase, our customer support team is here to help.
At chhayajewelry.com, we value every customer and aim to provide a smooth, transparent, and convenient shopping experience. Please feel free to contact us using the information provided below.
Our Contact Details
Website
Chhaya Jewelry
Website: chhayajewelry.com
Our online store allows you to explore our jewellery collections, view product details, check available offers, and place your order conveniently from anywhere.
Customer Support Email
Email: chhayajewelry@gmail.com
For any questions, concerns, product enquiries, order-related assistance, or general support, you can contact us by email.
When contacting us regarding an existing order, we recommend including your order number, registered name, phone number, and a brief description of your concern. This helps our support team understand your request and provide an appropriate response more efficiently.
You may contact us for:
- Order status and order-related questions
- Product information and availability
- Jewellery-related enquiries
- Shipping and delivery questions
- Payment-related assistance
- Return and refund enquiries
- Damaged or incorrect product concerns
- Exchange-related questions, where applicable
- Cancellation requests
- General website assistance
- Other customer service enquiries
We aim to respond to customer enquiries as quickly as reasonably possible.
Customer Care Phone
Phone: 9681211485
For customer support and order-related assistance, you may contact us at the above phone number during our customer service hours.
Before calling, please keep your order information available if your enquiry is related to an existing purchase. Providing accurate details can help us assist you more efficiently.
Please understand that certain requests may require verification of customer or order information before assistance can be provided.
Business Address
Chhaya Jewelry
Shri Krishna Pur, Barasat, Kolkata
Pin – 700128
West Bengal, India
This is our registered business/contact address for correspondence and business-related communication.
Customers are requested not to visit the address for product purchases, returns, exchanges, or order collection unless a visit has been specifically confirmed by our team in advance.
GST Information
GST Number: 19BDCPD3888B1ZO
Chhaya Jewelry operates with the above GST registration information for applicable business and taxation purposes.
If you require GST-related information concerning an order or invoice, please contact our customer support team through our official email address. Please provide your order details so that we can assist you appropriately.
How Can We Help You?
At Chhaya Jewelry, we understand that online shopping can sometimes create questions before or after placing an order. Our goal is to make your shopping experience as comfortable and straightforward as possible.
Product Enquiries
Interested in a particular necklace, ring, bracelet, earring, or another jewellery item? If you have questions about product details, design, availability, or other information that is not clearly mentioned on the product page, you can contact our support team.
We recommend mentioning the product name or product page information when sending your enquiry.
Order Assistance
If you have already placed an order and need assistance, please include your order number in your message.
Our team can help with general enquiries related to your order, including order processing, shipping status, delivery-related questions, and other applicable concerns.
Shipping & Delivery
If you have questions about delivery, shipping timelines, or your order's shipping status, please contact us with your order number and registered contact details.
Delivery times may vary depending on the destination, courier availability, serviceable location, and other circumstances.
Returns & Refunds
If you need assistance regarding a return or refund, please contact us as soon as possible after receiving your order.
Return and refund requests are subject to the applicable terms, conditions, eligibility requirements, and timelines mentioned in our relevant store policies.
To help us process your request efficiently, please provide your order number and explain the issue clearly. Where appropriate, photographs or videos may also be requested to verify product-related concerns.
Damaged or Incorrect Products
We take care to ensure that orders are properly processed and dispatched. However, if you receive an item that appears damaged, defective, incorrect, or different from what you ordered, please contact our support team promptly.
Please retain the original product, packaging, labels, and other relevant materials until your concern has been reviewed.
Our team may request supporting photographs, videos, order details, or other information where necessary.
Before Contacting Us
To help us provide faster and more accurate assistance, please keep the following information ready when contacting customer support:
- Full name used while placing the order
- Order number, if applicable
- Registered mobile number
- Email address used for the order
- Product name
- Date of purchase, if applicable
- Description of your concern or question
- Supporting photographs or videos, if relevant
Providing complete and accurate information helps reduce unnecessary delays and allows our team to understand your request more effectively.
Customer Support Guidelines
We are committed to treating every customer enquiry professionally and respectfully. Our customer support team will make reasonable efforts to understand your concern and provide relevant assistance.
For security and privacy reasons, we may need to verify certain information before discussing order-specific details.
Please do not share sensitive information such as passwords, OTPs, card PINs, CVV numbers, or other confidential payment credentials with anyone claiming to represent Chhaya Jewelry.
We will never require you to share your banking password, card PIN, or OTP for routine customer support.
Email Support Recommendations
When sending an email to chhayajewelry@gmail.com, please use a clear subject line that describes your enquiry.
For example:
Order Enquiry – Order #12345
or
Return Request – Order #12345
or
Product Enquiry – [Product Name]
A clear subject line helps our team identify the purpose of your message more quickly.
Please avoid sending multiple emails for the same issue within a short period, as duplicate messages may make it more difficult to track your request efficiently.
Business Communication
For business-related enquiries, collaborations, supplier communication, or other professional matters, please contact us through our official email address:
Please provide sufficient information about the purpose of your communication, your organisation or business name where applicable, and your contact details.
Our team will review the enquiry and respond when appropriate.
Our Commitment to Customers
At Chhaya Jewelry, customer satisfaction is an important part of our business. We strive to provide quality jewellery, clear product information, convenient online shopping, and helpful customer support.
We understand that trust is especially important when shopping for jewellery online. That is why we encourage customers to review product information, shipping details, return conditions, and other applicable policies before completing a purchase.
If anything is unclear, our support team is available to help answer your questions.
Your feedback also helps us improve our products, services, website experience, and customer support. If you have suggestions or comments about your experience with Chhaya Jewelry, we welcome you to share them with us.
Contact Us
If you have any questions, please don't hesitate to get in touch.
Chhaya Jewelry
Website: chhayajewelry.com
Email: chhayajewelry@gmail.com
Phone: 9681211485
Address: Shri Krishna Pur, Barasat, Kolkata, Pin – 700128, West Bengal, India
GST No.: 19BDCPD3888B1ZO
We appreciate your interest in Chhaya Jewelry and thank you for choosing us for your jewellery needs.
Whether you are looking for an elegant piece for a special occasion, a beautiful accessory for everyday wear, or a thoughtful gift for someone special, we are pleased to have you as part of the Chhaya Jewelry community.
Thank you for shopping with Chhaya Jewelry. We look forward to serving you!