Terms & Conditions
Last Updated: September 1, 2026
Welcome to Chhaya Jewelry. These Terms & Conditions govern your access to and use of chhayajewelry.com, including browsing our website, purchasing products, placing orders, and using any services provided through our online store.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Chhaya Jewelry
Chhaya Jewelry is an online jewellery store offering jewellery and related fashion accessories to customers in India.
Business Name: Chhaya Jewelry
Website: chhayajewelry.com
Email: chhayajewelry@gmail.com
Phone: 9681211485
Address: Shri Krishna Pur, Barasat, Kolkata, West Bengal – 700128
Category: Jewellery
GST No.: 19BDCPD3888B1ZO
For any questions regarding these Terms & Conditions, customers may contact us using the information provided above.
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.
If you are purchasing products on behalf of another person, you confirm that you have the authority to place the order and accept these terms on their behalf.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, sizes, colours, materials, and other information displayed on our website are accurate.
However, slight differences may occur between the product image shown online and the actual product due to:
- Screen and display settings
- Lighting conditions during photography
- Manufacturing variations
- Differences in colour reproduction
- Product batches or availability
Such minor variations do not necessarily constitute a product defect.
Customers are encouraged to carefully review the product description, images, size information, specifications, and other details before placing an order.
4. Product Pricing
All product prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing errors, typographical errors, promotional mistakes, or incorrect product information at any time.
If an order has been placed at an incorrect price due to a technical or human error, we may contact the customer and provide the option to confirm the order at the correct price or cancel the order.
Applicable taxes, shipping charges, discounts, and other fees, where applicable, will be displayed during the purchasing process.
5. Orders and Order Acceptance
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, or another available communication method.
An order confirmation does not necessarily guarantee final acceptance of the order. We reserve the right to accept, reject, cancel, or limit an order for reasons including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect customer information
- Delivery limitations
- Technical errors
- Payment-related issues
If we cancel an order for which payment has already been received, the eligible amount will be refunded through the applicable payment method or process.
6. Customer Information
Customers are responsible for providing accurate and complete information while placing an order.
This may include:
- Full name
- Mobile number
- Email address
- Complete delivery address
- PIN code
- Payment information, where required
Chhaya Jewelry will not be responsible for delivery delays, failed deliveries, additional charges, or order issues resulting from incorrect or incomplete information provided by the customer.
7. Payment
We may offer different payment methods, including online payment and Cash on Delivery (COD), depending on product, location, availability, and other applicable conditions.
Customers agree to provide valid payment information and authorize the applicable payment provider to process the transaction.
For COD orders, customers may be required to provide a valid mobile number and other details necessary for order verification.
We reserve the right to verify COD orders before dispatch.
8. Shipping and Delivery
We aim to process and dispatch orders within the estimated processing time displayed on our website.
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Operational issues
- Incorrect address information
- Remote delivery locations
- Transportation disruptions
- Events beyond our reasonable control
Once an order has been handed over to the delivery partner, delays caused by the courier or logistics provider may be outside our direct control.
Customers should ensure that someone is available to receive the package when required.
9. Cancellation of Orders
Customers may request cancellation of an order before it has been processed or shipped, subject to our cancellation policy.
Once an order has been packed, dispatched, or handed over to a delivery partner, cancellation may not be possible.
We reserve the right to cancel orders due to product unavailability, payment issues, incorrect information, suspected fraud, logistical limitations, or other legitimate reasons.
10. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are subject to our applicable Return & Refund Policy.
Customers should review the return eligibility requirements before purchasing.
Where a return is permitted, customers may be required to provide relevant information, photographs, videos, order details, or other evidence to help us evaluate the request.
Returned products may need to be unused, unworn, undamaged, and accompanied by the original packaging, tags, accessories, or other applicable items.
Certain products may not be eligible for return or exchange due to hygiene, customization, clearance, or other applicable restrictions.
Refund processing times may vary depending on the payment method and financial institution.
11. Jewellery Care
Customers are responsible for properly caring for jewellery after delivery.
Exposure to water, perfume, chemicals, cosmetics, sweat, moisture, or improper storage may affect the appearance or condition of jewellery.
Product-specific care instructions, where provided, should be followed carefully.
Normal wear and tear, accidental damage, misuse, improper storage, or exposure to chemicals may not be considered manufacturing defects.
12. Intellectual Property
All content available on chhayajewelry.com, including logos, brand names, photographs, product images, graphics, text, designs, layouts, and other materials, may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
Unauthorized use of our intellectual property may result in appropriate legal action.
13. Website Use
You agree not to use our website for unlawful, fraudulent, abusive, or malicious purposes.
You must not attempt to:
- Gain unauthorized access to our website or systems
- Introduce viruses or malicious code
- Interfere with website functionality
- Use automated methods to extract website content without permission
- Submit false or misleading information
- Engage in fraudulent transactions
- Violate applicable laws or regulations
We reserve the right to restrict or terminate access to users who violate these terms.
14. Third-Party Services
Our website may use third-party services such as payment gateways, shipping partners, analytics services, communication platforms, or other service providers.
These third parties may have their own terms, policies, and privacy practices. Customers may be required to comply with those terms when using their services.
Chhaya Jewelry is not responsible for the independent policies or actions of third-party service providers.
15. Limitation of Liability
To the maximum extent permitted under applicable law, Chhaya Jewelry shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We are also not responsible for delays or failures caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude any consumer rights or legal protections that cannot lawfully be excluded under applicable law.
16. Privacy
Your use of our website is also subject to our Privacy Policy.
We may collect and process customer information necessary for order processing, payment, delivery, customer support, fraud prevention, and other legitimate business purposes.
Please review our Privacy Policy for more information regarding how customer information is handled.
17. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Updated terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising from or relating to the use of our website or purchase of products shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant location, subject to applicable law.
19. Contact Us
If you have questions, concerns, complaints, or requests regarding these Terms & Conditions, orders, products, or our services, please contact us:
Chhaya Jewelry
Website: chhayajewelry.com
Email: chhayajewelry@gmail.com
Phone: 9681211485
Address: Shri Krishna Pur, Barasat, Kolkata, West Bengal – 700128
PIN: 700128
GST No.: 19BDCPD3888B1ZO
We value our customers and aim to provide a transparent, reliable, and convenient online jewellery shopping experience.
By using chhayajewelry.com or placing an order through our website, you acknowledge that you have read and agreed to these Terms & Conditions.