Shipping policy
Effective Date: September 1, 2026
Welcome to Chhaya Jewelry. We are committed to providing our customers with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through chhayajewelry.com.
By placing an order with us, you acknowledge and agree to the terms described in this Shipping Policy.
1. Business Information
Store Name: Chhaya Jewelry
Website: chhayajewelry.com
Email: chhayajewelry@gmail.com
Phone: 9681211485
Business Address: Shri Krishna Pur, Barasat, Kolkata, West Bengal – 700128, India
Business Category: Jewellery
GSTIN: 19BDCPD3888B1ZO
For any shipping-related questions, customers can contact us using the email address or phone number provided above.
2. Shipping Coverage
Chhaya Jewelry currently ships orders to serviceable locations across India. We work with third-party courier and logistics partners to deliver products safely to the address provided by the customer during checkout.
Delivery availability may depend on the courier service's coverage in a particular location. Some remote, rural, or difficult-to-reach areas may require additional delivery time.
Before placing an order, customers are responsible for providing a complete and accurate shipping address, including:
- Full name
- House/Flat number
- Building or street name
- Locality
- City/Town
- District
- State
- PIN code
- Active mobile number
An incomplete or incorrect address may result in delivery delays, failed delivery attempts, or return of the package to our facility.
3. Order Processing Time
Orders are generally processed after successful order confirmation.
Our standard order processing time is approximately 1–3 business days, excluding Sundays and public holidays.
During the processing period, we may:
- Verify the order details.
- Confirm the customer's contact information where required.
- Check product availability.
- Carefully inspect the jewellery item.
- Pack the product securely.
- Generate the shipping label.
- Hand over the package to our courier partner.
Orders placed during weekends, public holidays, promotional campaigns, festivals, or periods of unusually high demand may require additional processing time.
Customers will receive shipping or order-related updates through the contact information provided at checkout whenever applicable.
4. Estimated Delivery Time
After an order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the customer's location and courier service availability.
Typical estimated delivery periods may vary as follows:
- Metro and major cities: Approximately 3–5 business days
- Other cities and towns: Approximately 4–7 business days
- Remote or difficult-to-service locations: Approximately 5–10 business days
These are estimated timelines and are not guaranteed delivery dates.
Actual delivery time may vary because of weather conditions, transportation disruptions, public holidays, courier capacity, address verification, regional restrictions, or other circumstances beyond our reasonable control.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before the customer completes the purchase.
The applicable shipping fee may depend on factors such as:
- Delivery location
- Order value
- Product type
- Promotional offers
- Shipping service selected
- Courier availability
If free shipping is offered on selected products or orders, the applicable conditions will be displayed on the website or during checkout.
Chhaya Jewelry reserves the right to change shipping charges or introduce promotional shipping offers at any time. Any applicable shipping charge will be clearly communicated before the order is placed.
6. Cash on Delivery Orders
Where Cash on Delivery (COD) is available, customers may be able to pay for their order when it is delivered.
COD availability may depend on:
- Customer's PIN code
- Courier service coverage
- Product eligibility
- Order value
- Previous order history
- Other operational conditions
For COD orders, customers should ensure that someone is available at the delivery address to receive the package and make the required payment.
We may contact customers to verify COD orders before dispatch. Orders that cannot be verified may be delayed, cancelled, or otherwise handled at our discretion.
7. Prepaid Orders
For prepaid orders, payment must be completed through the payment methods made available on our website.
Once payment is successfully confirmed, the order will proceed for processing and dispatch according to our normal processing timeline.
If a payment is deducted from the customer's account but the order is not successfully confirmed, the customer should contact us at chhayajewelry@gmail.com with relevant transaction details.
8. Shipment Tracking
Once an order has been dispatched, tracking information may be provided to the customer through the contact details associated with the order.
Customers can use the tracking information to monitor shipment progress, including:
- Shipment pickup
- In-transit status
- Arrival at delivery facility
- Out-for-delivery status
- Delivery status
Tracking updates may take some time to appear after the shipment has been handed over to the courier company.
In some cases, courier tracking information may not update immediately because of operational or technical delays.
9. Delivery Attempts
Our courier partner may make multiple delivery attempts if the customer is unavailable.
Customers should ensure that:
- The provided mobile number remains active.
- The delivery address is accurate.
- Someone is available to receive the shipment.
- The customer responds to courier calls when necessary.
If the courier is unable to deliver the package after the permitted delivery attempts, the shipment may be returned to our facility.
Additional shipping charges may apply if the customer requests re-shipment of a returned order, subject to our approval and courier availability.
10. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate shipping information at the time of checkout.
If an order has not yet been dispatched, customers should contact us as soon as possible if they need to correct their shipping address.
Once an order has been dispatched, we may not be able to change the delivery address.
If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, we may contact the customer regarding available options.
Any additional shipping or re-delivery costs resulting from incorrect information may be the customer's responsibility.
11. Delayed Shipments
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible reasons include:
- Severe weather
- Heavy rainfall or flooding
- Natural disasters
- Transportation problems
- Courier network disruptions
- Public holidays
- Festival-period demand
- Strikes or operational disruptions
- Incorrect address information
- PIN code service restrictions
- Security or regulatory checks
- Unexpected logistics issues
If your order appears to be significantly delayed, please contact our customer support team with your order details.
We will make reasonable efforts to assist you and obtain an update from the courier partner.
12. Lost or Misplaced Shipments
If a shipment appears to be lost or misplaced while in transit, customers should contact Chhaya Jewelry as soon as possible.
We may coordinate with the relevant courier or logistics provider to investigate the shipment.
The investigation process may take time because we may need to obtain information from the courier company.
Customers should not assume that an order is lost solely because the tracking information has not been updated for a short period.
We will make reasonable efforts to assist customers in resolving confirmed shipment issues.
13. Damaged Packages
Customers are encouraged to inspect the external condition of the package when it is delivered.
If the package appears visibly damaged, opened, tampered with, or significantly compromised, customers should, where possible, document the condition of the package before opening it.
For jewellery orders, customers are strongly encouraged to record an unboxing video showing the sealed package, shipping label, package condition, and product while opening the parcel.
Photographs and videos may be requested when investigating a claim involving:
- Transit damage
- Missing items
- Incorrect products
- Tampered packages
- Packaging issues
Any claim should be reported to us as soon as reasonably possible after delivery.
14. Missing or Incorrect Products
If you receive an item that is different from what you ordered, or if an item appears to be missing from your package, please contact us at chhayajewelry@gmail.com.
Please provide:
- Order number
- Customer name
- Registered mobile number
- Description of the issue
- Photographs of the received package
- Photographs of the product
- Unboxing video, if available
We will review the information and determine the appropriate resolution according to our applicable return and refund terms.
15. Delivery to the Correct Address
Courier deliveries are normally made to the address entered by the customer during checkout.
Once an order has been delivered according to courier records, customers should contact us promptly if there is a concern regarding delivery.
Customers should ensure that delivery instructions are clear and that the recipient is available at the stated address.
We are not responsible for delays or failed deliveries resulting from incorrect customer-provided information.
16. Shipping Restrictions
Certain products or shipments may be subject to courier restrictions depending on destination, product characteristics, transportation regulations, or operational limitations.
If we are unable to ship an order to a particular location, we may contact the customer and provide an appropriate resolution.
In such circumstances, the customer may be offered an alternative delivery option where available, or the order may be cancelled and refunded according to the applicable payment and refund process.
17. Multiple Products in One Order
If an order contains multiple products, we may ship the products together or separately depending on product availability, packaging requirements, warehouse processing, or courier logistics.
If products are shipped separately, customers may receive different tracking information or delivery dates.
Customers will not necessarily be required to place separate orders simply because products arrive in separate shipments.
18. Delivery During Festivals and Sales
During major Indian festivals, promotional campaigns, special sales, or periods of high order volume, order processing and delivery may take longer than the standard estimated timeframe.
Customers are advised to place time-sensitive orders sufficiently in advance.
We appreciate your patience during periods of unusually high demand.
19. Customer Responsibilities
To ensure successful delivery, customers are expected to:
- Provide correct shipping information.
- Provide a valid mobile number.
- Keep their phone available for courier communication.
- Monitor shipment tracking where provided.
- Be available to receive the package.
- Provide necessary delivery instructions.
- Inspect the package upon delivery.
- Report shipping or product issues promptly.
Chhaya Jewelry cannot be held responsible for delivery problems caused directly by inaccurate or incomplete information provided by the customer.
20. Changes to Shipping Policy
Chhaya Jewelry reserves the right to update, modify, or revise this Shipping Policy at any time.
Changes may be made to reflect:
- Operational changes
- Courier service changes
- Legal or regulatory requirements
- New shipping options
- Changes in delivery areas
- Changes in shipping charges
- Improvements to our customer service process
The updated version will be published on chhayajewelry.com with the revised effective date where appropriate.
Customers are encouraged to review this page periodically.
21. Contact Us
If you have questions regarding shipping, order processing, delivery status, courier issues, or any other shipping-related matter, please contact us.
Chhaya Jewelry
Website: chhayajewelry.com
Email: chhayajewelry@gmail.com
Phone: 9681211485
Address: Shri Krishna Pur, Barasat, Kolkata, West Bengal – 700128, India
GSTIN: 19BDCPD3888B1ZO
Our team will make reasonable efforts to assist you with your shipping-related concerns.
22. Acceptance of This Shipping Policy
By placing an order through chhayajewelry.com, you acknowledge that you have read and understood this Shipping Policy and agree to the shipping, processing, delivery, and related terms described above.
We appreciate your trust in Chhaya Jewelry and are committed to making every reasonable effort to ensure that your jewellery order reaches you safely and conveniently.
Thank you for shopping with Chhaya Jewelry.